Help desk Software
- 100% web based help desk software
- PHP, MySQL based. Supports SQL Server too
- Converts emails into helpdesk tickets
- Downloadable, Runs on your server
- Powerful Admin Portal with Reports
Key Features
Email Management
Turn customer emails into tickets and each email id as a department.Email Management
Multilingual
Build customer form based needs and requirements.Multi-lingual
Canned Replies
Quickly reply to the regular queries,using pre-written responses.Canned Replies
Plugin Architecture
Plugins like Knowledge base, LDAP, SLA and Branding Free are available.Help Desk Plugin
Help desk Benefits
- Organize emails in departments
- Increased Response Time
- Send instant Customizable Auto Responders
- Track time spent on help desk tickets
- Improve service quality & Customer Satisfaction
Customer Speak
Dick Schiferli, CEO Pamela Systems, USA
"We have been using Help Desk Pilot since version 1.0 and have been impressed with the simplicity of installation. The product has been improved consistently and features were added. We never had a fall-out and the support reponse has always been excellent. We highly recommend the product."