Help Desk Software

Home

Tour

Features

Plugins

Demo

Pricing

Customers

Testimonials

Free Trial

"We have been using Help Desk Pilot since version 1.0 and have been impressed with the simplicity of installation. The product has been improved consistently and features were added. We never had a fall-out and the support reponse has always been excellent. We highly recommend the product."

Dick Schiferli, Author of popular Skype Add-on (Pamela), CEO Pamela Systems

Help desk Software

• 100% web based help desk software
  
• PHP, MySQL based. Supports SQL Server too
  
• Converts emails into helpdesk tickets
  
• Downloadable, Runs on your server
  
• Powerful Admin Portal with Reports
  

      Explore Features     Order Help Desk

Key Features

Email Management

Turn customer emails into tickets and each email id as a department.
Email Management

Multilingual

Build customer form based needs and requirements.
Multi-lingual

Canned Replies

Quickly reply to the regular queries,using pre-written responses.
Canned Replies

Plugin Architecture

Plugins like Knowledge base, LDAP, SLA and Branding Free are available.
Help Desk Plugin

Help desk Benefits

• Organize emails in departments
  
• Increased Response Time
  
• Send instant Customizable Auto Responders
  
• Track time spent on help desk tickets
  
• Improve service quality & Customer Satisfaction
  

      Sign up for Free Trial    Pricing Info

Open Source Technologies

PHP & MySQL based

Helpdesk Pilot uses open source technologies like PHP and MySQL to ensure your Cost of Ownership remains low. It also makes Helpdesk Pilot easily deployable on Windows, Linux, Unix or Macintosh servers. Get started with Helpdesk Pilot by taking a 15-day trial hosted on our servers.

Begin your 15-Day Free Trial

"Our ClickCartPro shopping cart software is a very robust product that garners numerous questions about implementation daily. We are so fortunate to have HelpDeskPilot as an ally so that the right techs get matched with the right customers about as quickly as is humanly possible. Thanks for this terrific support system."

Jeff Klinedinst, VP Marketing, Kryptronic Inc.