Collaborate with private notes

Add internal notes on tickets visible exclusively to support staff

Private notes
Private collaboration

Helpdesk pilot allows staff users to exchange notes on a ticket for further collaboration by sending an alert via email to each other. These notes will be appended to the conversational view of the ticket beween staff and customer. Any information on a private note is visible only to support staff and not to the customer.

Customize Priority

Private notes for support staff collaboration with Helpdesk Pilot.