Your customers can create and update using the web form or using their email accounts. Helpdesk Pilot provides a no-nonsense tickets management page that would let admins and staff members to track every ticket efficiently.

Tickets by Status

Every ticket has it's current status and is marked in an easy way using colors. This way you can quickly identify tickets that are new, open, on-hold, spam or closed. Also, you can filter tickets by their status and view only tickets of a particular status. Example, you can view all new tickets or all tickets that are currently marked on hold.

Perform Actions

Besides the numerous filters available, you can perform various actions on multiple tickets at once. This is not only a huge time saver but also keeps things more organized with very little efforts. You can change status, move tickets, delete tickets, print tickets and mass reply.

Powerful Admin

Move Tickets