Web Based Help Desk Software

Email Management

Turn customer emails into tickets and each email id as a department. Add support members (staff) to a department. You now have a centralized support management solution ready. Each ticket (issue) is grouped by responses and each activity is tracked.

Canned Replies

Over 80% of support emails are standard questions that customers ask. Provide them quick responses using our Canned Replies feature. Canned replies lets you set pre-defined messages that can be inserted into any reply by a single mouse click. Save time and impress your customers with great turn around time.

One-Minute Install

It takes a minute to setup helpdesk pilot on your webserver. Yes, in a minute you would move to a more advance helpdesk management solution. If you have difficulties setting up the software - ask us for a free installation service.

Powerful Admin

As an administrator you have 100% control over your helpdesk activity. With announcement and news feature keep your team (staff) informed about the latest developments.

Custom Fields

Need to collect more than standard information from your customers? Do it with Custom Fields. Create custom fields that can either be used internally or filled in by the customer/user.

Private Notes

Communicate internally among other staff members within a customer ticket. Private notes within a ticket provides a clean way to discuss an issue internally before providing a response to the customer.

Multi-Lingual

HelpDesk Pilot is multi-lingual. Use the software in the language you wish to. If you don't find your language available yet, we would add it. Just ask!

Plug-in Architecture

HelpDesk Pilot offers a plug-in architecture that enables you to add available plugins like LDAP & Knowledgebase support to your existing Help desk installation. Many more plug-ins would soon be available.

Similar Support Tickets

While answering a ticket, HelpDesk Pilot automatically shows you similar tickets that have been already responded to.

Track your Customers

With a single click, track all the past issues raised by your customer.

Online Staff Members

Track staff availability. Easily find out if a staff member is currently online and logged into Help Desk system.

Print Support Tickets

Backup your customer emails and keep records the traditional way.

See lot more exciting features live by using Online Demo or see the screenshots.

To find out the newest feature added in Help Desk Pilot read What's new in Help Desk Pilot 3.0.0 Ready to power your business with Help Desk Pilot? Click here to get started