Canned responses help you get past run-of-the-mill standard emails in no time. You can set a filter to automatically send an auto response or just pick a canned reply while replying to your email. Respond faster to standard customer requests and support queries with canned replies.
In addition to inserting responses, you can also automatically change the ticket status, priority and/or the assignee by simply loading a canned action.
Canned replies for quicker responses with Helpdesk Pilot