Helpdesk Pilot values the privacy of our visitors and our members and takes many steps to protect their privacy. By visiting Helpdesk Pilot's website you acknowledge that you accept the practices and policies outlined in this Privacy Statement.
This Privacy Statement covers Helpdesk Pilot's treatment of personally identifiable information (Personal Information) that Helpdesk Pilot gathers when you access Helpdesk Pilot website.
Helpdesk Pilot contains links to blogs and other websites that are not owned or controlled by Helpdesk Pilot. We are not responsible for the privacy policies of such other sites.
Helpdesk Pilot is the sole owner of information collected on Helpdesk Pilot website. We do not share or sell your information with anyone without your authorization or consent in ways different from what is disclosed in this Privacy Statement.
Helpdesk Pilot provides a fully featured trial exclusively to people who register for the same. Our registration process requires you to provide Helpdesk Pilot with a valid email address as for us to create your account and email you the details for the same.
We do not collect or maintain information on Helpdesk Pilot from those people we actually know are under 13 years old, and no part of any Helpdesk Pilot Site is structured to attract anyone under 13 years old.
Newsletters: If you choose to subscribe to our newsletter(s) we will use your name and email address to send the newsletter to you. Unsubscribe instructions accompany each email.
We will send you strictly service-related announcements on the rare occasions when it is necessary to do so. For instance, if Helpdesk Pilot is acquired or an earthquake swallows our data center we might notify you with an e-mail. You may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive these announcements you have the option to deactivate your account.
Based upon the Personal Information you provide us we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or by telephone in accordance with your wishes.
We do not share any individual user information with any of our business partners or outside vendors without permission. We reserve the right to disclose your Personal Information when we believe in good faith that release is necessary to (1) comply with the law; (2) enforce or apply our conditions of use and other agreements; (3) or protect the rights, property or safety of Helpdesk Pilot, our employees, our users, or others.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We provide you the opportunity to access and edit all of your Personal Information within our member profile page or by emailing Customer Support. Information collected for the membership process, if requested, will be deleted within 21 days from the Helpdesk Pilot. However, some Personal Information may need to be maintained if it is connected with billing information or as required by law. Users of Helpdesk Pilot are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
You may opt-out of receiving our newsletter by following the instructions included in each newsletter or by contacting us by email, phone, fax, or postal mail.
“Unmeasurable! the time saved processing quotes through the ticket system has been huge! no lost opportunities in managing quote inquires through Helpdesk Pilot. Love the product and support!”
- Dwayne Sanders, Edmac Compressor Parts