PHP Based Help Desk
Helpdesk Pilot is purely PHP based making it truly cross-platform
application. This email management application can be installed on any
shared hosting, dedicated servers and intranet. To be able to convert
email into tickets, you need to ensure that your server support IMAP
module for PHP.
MySQL and MS SQL Server Support
With an option to install Helpdesk Pilot for open-source MySQL
database and MS SQL Server database - it lets you choose the database
available to you. With free and high availability of MySQL database
server on shared hosting it remains the favorite database choice for
small and medium enterprises.