Helpdesk Pilot is purely PHP based, making it a truly cross-platform application. It can be installed on any shared hosting provider, on dedicated servers or on your company's intranet. To be able to convert incoming emails into tickets, you need to ensure that your server supports IMAP module for PHP.
Helpdesk Pilot can be installed on either open-source MySQL or MS SQL Server databases, so the option on which database to use is completely yours. With MySQL database server being freely available on both dedicated and shared hosting, it remains the favourite database choice for small to large enterprises.
