Email Management

With a robust email parser Helpdesk Pilot enables you to turn customer emails into tickets. You can set each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked.

No Binaries or software to install

The email parser is a script and not a binary which would usually require you to own a dedicated server to enable setup. It requires zero-configuration to set it up, making Helpdesk Pilot totally class apart from the traditional help desk systems.

Sending Auto-Responders

On each incoming ticket, an auto-responder can be triggered to inform the customers that their ticket has been received and they can use the reference number to identify the ticket in future.

Multi Lingual Support

Customer Portal