Simply configure your email ID with its related POP mailbox details
Once your department's setup, any email sent to support@mycompany.com is then automatically pulled into Helpdesk Pilot and converted to a uniquely identifiable ticket within the Support department.
Assign your support agents to this department, setup smart rules to automatically assign department tickets to relevant support agents, customize email notifications that are sent out to both the customer and support agent whenever a new ticket arrives.
Depending on the Helpdesk Pilot edition you're using, you can integrate more of your corporate email IDs by creating additional departments. Check our pricing page to see how many departments can be configured on each edition.
