Reports and analytics on all help desk activities

Visually stunning and in-depth reports

Powerful reporting
Create reports

Create insightful reports on-the-fly based on your business requirements. Helpdesk pilot's custom report-building module gives you the flexibility to create reports using any combination of data sources. At any time, reports can be exported to CSV or excel format.

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Visually informative

Each report displays information in visually concise formats, providing you with a snapshot view of all the key metrics that you're interested in measuring.

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Quality of service

Staff activity or staff performance reports provide statistics that measure the effectiveness of your help desk. Create a monthly staff activity report to effectively measure the overall productivity levels across your help desk.

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Utilize data within reports

Although reports you've created are displayed in a visually appealing format, you may need to use actual statistics to build internal management or admin reports. A single click export allows you to extract modifiable CSV or Excel based reports


Powerful reporting on all activities with Helpdesk Pilot