Create insightful reports on-the-fly based on your business requirements. Helpdesk pilot's custom report-building module gives you the flexibility to create reports using any combination of data sources. At any time, reports can be exported to CSV or excel format.
Each report displays information in visually concise formats, providing you with a snapshot view of all the key metrics that you're interested in measuring.
Staff activity or staff performance reports provide statistics that measure the effectiveness of your help desk. Create a monthly staff activity report to effectively measure the overall productivity levels across your help desk.
Although reports you've created are displayed in a visually appealing format, you may need to use actual statistics to build internal management or admin reports. A single click export allows you to extract modifiable CSV or Excel based reports
Powerful reporting on all activities with Helpdesk Pilot