Help Desk Software for your business

Great for Customer Service & IT Support.

Thousands of business deploy Helpdesk Pilot to achieve sky high efficiencies in their help desk management. It's a breeze to configure and customize to suit your specific business needs.

It does a lot for you, but you still need to make your own coffee.

Email Integration

Creating support tickets couldn't get easier.

Helpdesk Pilot efficiently converts incoming emails from your end users, into a ticket that can be easily tracked and responded to.

Plugin Architecture

Help Desk Software that's extensible

Share information with a Knowledge Base, create smart rules, group your customers and more.

Brand It

Reflect your corporate identity.

Upload your own logo, customize the outgoing mails & change colors. Make it your own help desk software.

Customer Panel

Your virtual support agent.

A Ticket Management interface for your end users to submit new tickets, view previous tickets and responses from your help desk.

Web based Help desk software

Helpdesk Pilot allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket.

Collate support requests sent in via email, through the web or over the phone into a feature rich help desk solution that both empowers your support agents and reassures your end-users of quick, efficient and quality support.

Customer Speak

"We have been using Help Desk Pilot since version 1.0. The product has been improved consistently and features were added."

Dick Schiferli, Author of popular, CEO Pamela Systems

"We are so fortunate to have HelpDeskPilot as an ally so that the right techs get matched with the right customers about as quickly as is humanly possible."

Jeff Klinedinst, VP Marketing, Kryptronic Inc.

Key Features

Email Management

Helpdesk pilot's powerful email integration feature allows you to configure your corporate email ids as individual departments, and have all incoming emails converted to tickets. more info

Easy Installation

Installing Helpdesk Pilot is easy and takes only a few minutes. A simple web based form lets you provide information required to create the database and the administrator account. more info

Plugin Architecture

Helpdesk Pilot offers a plug-in architecture that allows you to extend the capabilities of your help desk by adding plugins.more info

Ticket Management

Helpdesk Pilot's Staff/Administrator Panel provides your support staff members with an intuitive and feature rich ticket management interface that's simple to use. more info

Customer Panel

With Helpdesk Pilot's built in Customer Panel, provide your customers with a simple yet comprehensive ticket management system that they can easily access through any web browser.more info

Multi Lingual

Available in various international languages, Helpdesk Pilot is the most widely used helpdesk software for small and medium enterprises. more info

Powered by Open Source Technology

Helpdesk Pilot uses open source technologies such as PHP and MySQL to ensure your cost of ownership remains low. It also makes Helpdesk Pilot truly cross-platform and easily deployable on Windows, Linux, Unix or Macintosh servers. Helpdesk Pilot can be installed on any shared hosting provider, on dedicated servers or on your company's intranet.

From the Blog

Submitting a support ticket on behalf of your customer
The majority of support requests are sent in either via email or submitted through web based forms.read more..

The Low-down on Help Desk Management
Whether you're a small team of independent consultants or a large scale business with international operations, one of your key business objectives will certainly be to effectively manage your help desk.read more..

Top 5 reasons to choose Helpdesk Pilot

1. We know what your support agents want
A help desk solution that's straight forward to use but packed with the right amount of core features to assist them in doing what they do best; providing the highest level of support they can.

2. Value for every $ spent
Affordable, feature-rich help desk software that keeps you smiling all the way to the bank

3. Simple yet intuitive
With one of the cleanest interfaces around, there's no surprise why support agents love Helpdesk Pilot. It's that easy to understand and use.

4. We've got your back
Rest assured of rock solid pre- and after sales support from the Helpdesk Pilot team.

5. We listen
Your feedback helps us build the product even better, enabling us to roll out new features in regular product upgrades.