What's New with Helpdesk Pilot

With the new version of Helpdesk Pilot, version 4.0.0, we have added many new features to the already great set. We strive to make Helpdesk Pilot the best support management software available, and this is another step in that direction. Some of the new features are listed below. For complete list of bug fixes and other feature additions please see the change log. To get the latest version, check your upgrade eligibility.

Additional Admin Options

Additional options to enable better support for HTML Emails. Support for SSL/TLS based SMTP email boxes for outgoing emails.

More Languages Supported

New language included is Arabic & many other existing languages have been improved.

Populate Custom Fields

All custom fields now populate when you create a new ticket from the admin panel for an existing customer. This was earlier only specific to Name and Email Address.

Plugins Upgraded

LDAP & SLA plugins have been improved. Helpdesk Pilot now support multiple LDAP accounts and to the existing Active Directory Support we have added Novell eDirectory support too.

Customer portal

Several new features have been added in the customer portal including ticket filtering & search. Many other minor bugs have been fixed.

Mass Reply

You can reply to many tickets at once using the Mass Reply feature. Ideally you can send mass reply to all tickets that have raised the question, bug or issue.

Extensible Reports with Export

You can add new reports on-demand. It works just like the plugins module. You can now request us for a report you see missing and we will get it done for you. Reports can be exported in CSV format.

RSS Feed

With the advantage of being able to read RSS on literally any internet enabled device (including mobile phones) - stay informed all time, anywhere.

Faster Search

There are numerous filters and search options available to let you find tickets across the help desk system.

For complete list of bug fixes and other feature additions please see the change log. To get the latest version, check your upgrade eligibility.

Help Desk Software