SLA Plugin
Help Desk + LDAP
Free Helpdesk
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Buzz: Helpdesk Pilot 4.3.0 now available Get Upgrade What's new
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LDAP Plugin
LDAP Plugin 3.0 - now supports multiple Active DirectoriesHelpdesk Pilot supports Active Directory / LDAP authentication. With this plugin, Helpdesk Pilot ticketing software aims to obviate the need of adding all your staff records to its database during configuration or storing the staff/customer password. Your staff's/ end-user's login would be authenticated against active directory thereby making the interface very secure.
LDAP Plugin 3.0
With the new plugin you can now have support for multiple active directories. The username and password of the user will be validated against the directory you choose. Please note that the new version of the plugin is compatible only with Helpdesk Pilot 4.0.0. With the new version we have added a Mode of Login dropdown to the login page. The user should now choose either the AD to be validated against or the Helpdesk Pilot database.Minimum Software Requirements
A working active directory with an organizational structure. PHP compiled with LDAP Support. If you are not sure whether your PHP build offers ldap or not, you would need to check your PHP configuration. This can be checked by uploading a phpinfo page to your webserver's /www/ directory and accessing it.LDAP Plugin for your help desk installation
Please note that LDAP Plugin can be purchased with valid Commercial License of Helpdesk Pilot support ticketing software. LDAP Plugin for Helpdesk Pilot is priced at $49.95 and can be purchased along with your purchase of Helpdesk Pilot or later.Knowledge Base articles for LDAP Plugin
Read how to configure and setup this plugin to work with your help desk installation by reviewing articles on our online knowledge base.