Help Desk Software

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Help Desk Plugins

HelpDesk Pilot offers a plug-in architecture that enables you to add available plugins. Plugins can be added to an existing Help desk installation. Helpdesk Pilot currently offers functionality with LDAP, SLA, Knowledge Base, Branding free, Smart Rules, Customer Groups, Spam Prevention and Notice Manager plugins. The first six are commercial plugins that can be bought from the website, while the other two plugins are free and ready for download.

Knowledge Base Plugin 2.0

New! A solution for customers to easily search through articles in order to find answers to their own questions. An effective self help method of providing easy access to information in order to address needs quickly and efficiently. Help Desk Pilot Knowledge Base plugin is priced at $69.95 and requires Help Desk Pilot 4.4.0 to be installed.
See Helpdesk Pilot Knowledge Base
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SLA Plugin - For Ticket Escalation

Helpdesk Pilot SLA Plugin keeps track of tickets that remain un-responded and escalates them with email notification to the staff members about the ticket. This ensures that no ticket remains unattended and is answered within a stipulated time frame.
Click here to read more about SLA Plugin (with screenshots)
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LDAP Plugin

Helpdesk Pilot supports Active Directory / LDAP authentication. With this plugin, Helpdesk Pilot aims to obviate the need of adding all your staff records to its database during configuration or storing the staff/customer password. Your staff's/end-user's login would be authenticated against active directory thereby making the interface very secure.
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Branding Free Plugin

Helpdesk Pilot is a copyrighted software and owned by Tenmiles Corporation. The product is shipped with a copyrighted license and links tracking back to helpdeskpilot.com or tenmiles.com should not be removed. However, if you would like to wholly customize the software and remove the copyright notice.
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Smart Rules

Smart Rules plugin makes it easy for you to gain more control over your Helpdesk system, extend its functionality and increase overall efficiency. You can define rules/conditions to identify a set of new tickets and perform automated actions on them. Smart Rules plugin is priced at $69.95 and requires Helpdesk Pilot 4.2.0 or above.
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Customer Groups

You as an administrator can now group the customers into various groups. Useful for the customers, as a group to see each others ticket and increase efficiency. Customer Groups Plugin is priced at $99.95 and requires Helpdesk Pilot 4.2.0 or above.
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