Trouble Ticket Software

Trouble Ticketing & IT Support Management. Made Easy.

Get instantly familiar with Helpdesk Pilot.

See it in action, try the full featured Online Demo.

Affordable commercial license $299.95 onwards.

Trouble Ticket Software

100% web based trouble ticket software
PHP, MySQL based. Supports SQL Server too
Converts emails into helpdesk tickets
Downloadable, run it on your servers
Powerful Admin Portal with Reports

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Key Features

Email Management

Turn customer emails into tickets and each email id as a department.
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Multilingual

Build customer form based needs and requirements.
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Canned Replies

Quickly reply to the regular queries,using pre-written responses.
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Plugin Architecture

Plugins like Knowledge base, LDAP, SLA and Branding Free are available.
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Help desk Benefits

Organize mails into departments
Increased Response Time
Send instant Customizable Auto Responders
Track time spent on help desk tickets
Improve service quality & Customer Satisfaction

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Customer Speak

Dick Schiferli, CEO Pamela Systems, USA

The helpdesk system has already proven it's worth, saving us many hours of administration work and improving efficiency and customer satisfaction across our organisation. Their support is fast and thorough and always accurate.

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