Issue Tracking Software

Web based issue tracking software system.

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Affordable commercial license $299.95 onwards.

Issue Tracking Software

100% web based issue tracking software
PHP, MySQL based. Supports SQL Server too.
Converts emails into helpdesk tickets
Self Service Customer Portal
Powerful Admin Portal with Reports

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Key Features

Email Management

Turn customer emails into tickets and each email id as a department.
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Multilingual

Build customer form based needs and requirements.
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Canned Replies

Quickly reply to the regular queries,using pre-written responses
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Plugin Architecture

Plugins like Knowledge base, LDAP, SLA and Branding Free are available
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Help desk Benefits

Organize mails into departments
Increased Response Time
Send instant Customizable Auto Responders
Track time spent on help desk tickets
Improve service quality & Customer Satisfaction

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Customer Speak

Dick Schiferli, CEO Pamela Systems, USA

"We have been using Help Desk Pilot since version 1.0 and have been impressed with the simplicity of installation. The product has been improved consistently and features were added. We never had a fall-out and the support reponse has always been excellent. We highly recommend the product."

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