Help Desk Software

Help Desk & Support Ticket Management. Now Painless.

Get instantly familiar with Helpdesk Pilot.

See it in action, try the full featured Online Demo.

Affordable commercial license $299.95 onwards.

Help desk Software

100% web based help desk software
PHP, MySQL based. Supports SQL Server too.
Converts emails into helpdesk tickets
Self Service Customer Portal
Powerful Admin Portal with Reports

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Key Features

Email Management

Turn customer emails into tickets and each email id as a department.
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Multilingual

Build customer form based needs and requirements.
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Canned Replies

Quickly reply to the regular queries,using pre-written responses
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Plugin Architecture

Plugins like Knowledge base, LDAP, SLA and Branding Free are available
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Help desk Benefits

Organize mails into departments
Increased Response Time
Send instant Customizable Auto Responders
Track time spent on help desk tickets
Improve service quality & Customer Satisfaction

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Customer Speak

Henry Weber, Practice Spot Pvt Ltd

"Incredibly clean interface. Compared with most other helpdesk interfaces, it's by far the easiest to understand and the message preview feature is neat."

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