Customer Support Software

Help Desk & Support Ticket Management. Now Painless.

Get instantly familiar with Helpdesk Pilot.

See it in action, try the full featured Online Demo.

Affordable commercial license $299.95 onwards.

Help desk Software

100% web based help desk software
PHP, MySQL based. Supports SQL Server too.
Converts emails into helpdesk tickets
Self Service Customer Portal
Powerful Admin Portal with Reports

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Key Features

Email Management

Turn customer emails into tickets and each email id as a department.
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Multilingual

Build customer form based needs and requirements.
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Canned Replies

Quickly reply to the regular queries,using pre-written responses
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Plugin Architecture

Plugins like Knowledge base, LDAP, SLA and Branding Free are available
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Help desk Benefits

Organize mails into departments
Increased Response Time
Send instant Customizable Auto Responders
Track time spent on help desk tickets
Improve service quality & Customer Satisfaction

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Customer Speak

Haree Patel, M.D. Ice Media(London)Ltd

"We have just purchased and launched your online support ticketing system. I think it is a brilliant helpdesk software second to none, even after having tried pretty much all the available ticketing systems out there."

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