Help desk Software, Customer Support Ticket Software - Help Desk Pilot for Customer Support & Service

FAQ Knowledge Base Blog Priority Support Contact Us

FREE TRIAL

BUY NOW

PURCHASE HELPDESK PILOT & PLUGINS

Use the order form below to begin your order for a commercial license of Helpdesk Pilot.

Product Edition

Standard Version [$399.95]
Departments: 3, Staff - 5, Domain License - Single, Tickets - unlimited.

Professional Version [$699.95]
Departments: 5, Staff - 10, Domain License - Single, Tickets - unlimited.

Corporate Version [$1299.95]
Departments: unlimited, Staff - 20, Domain License - Multiple*, Tickets - unlimited.

Enterprise Version [$1799.95]
Departments: unlimited, Staff - 30, Domain License - Multiple*, Tickets - unlimited.

Plugin

LDAP [Add $99.95]
Helpdesk Pilot supports Active Directory / LDAP authentication.

Knowledgebase [Add $149.95]
A solution for customers to easily search through articles in order to find answers to their own questions.

SLA Management (Ticket Escalation) [Add $99.95]
Helpdesk Pilot SLA Plugin keeps track of tickets that remain un-responded.

Branding Free[Add $149.95]
If you would like to wholly customize the software and remove the copyright notice.

Smart Rules[Add $99.95]
Define rules to identify a set of new tickets and perform automated actions

Customer Groups[Add $99.95]
Group your customers by their company and allow them to share their issues

Priority Support & Free Upgrades

6 months support & free upgrades[free]

1 year support & free upgrades[Add $24.95]

Hosting Options

I would like to install Helpdesk Pilot on my server

Host with you [Add $150 per year]

By purchasing this software, you agree to adhere to the license agreement.

Support and Upgrades

You can continue to receive email support and upgrades by extending the support and upgrade contract. You can enjoy another year of priority support and upgrade for a nominal fee of $49.95/year for Standard, $69.95/year for Professional, $149.95/year for Corporate edition and $299.95/year for Enterprise edition.

Should you have any questions please feel free to contact us.