Help Desk Software Tour

Get instantly familiar with the features of Helpdesk Pilot

Helpdesk Pilot Tour

The tour takes you through the administration and customer panel of Helpdesk Pilot. The administration panel allows you to deal with tickets, departments, staff, reports and news. The customer portal provides customer a professional web based interface to manage their tickets effectively.

Admin Panel at a glance

Tickets View
Email and Issue Management, easy with Helpdesk Pilot, the activity center in Helpdesk Pilot.

Tickets Detail
Get into the issue and act fast through the options available on the Ticket Detail page.

Adding Reply
Type in your reply, or make it easier for your staff to pick from the replies available in the Knowledge Base and Canned replies

Canned Replies
Of course, you need to add your canned replies before you can draw from them.

Private Notes
Leave a note for your fellow staff to continue the issue, from where you left off.

Mail Templates
A plethora of Mail Templates are made available to be sent out to the users of the Helpdesk system on various triggers.

Adding Department
The skeletal part of the Helpdesk system. Add your department here.

Adding Staff
Add your staff members to each department. You may set varying permissions for your staff too.

Create New Tickets
Create a new ticket on behalf of your customer from within the Admin Panel.

Configuration Options
The background work happens here. And you determine how it should happen.

Mail Notifications
Be informed about the lifecycle of the tickets in your system by setting your notification preferences.

Plugin Architecture
As we add on to the functionality of Helpdesk Pilot, we can seamlessly have our customers benefit from it through the Plugins section.

Reports
The reports section allows you to go through the range of reports available under each category.

Customer Panel at a glance

Web Form
Customers can raise tickets using the new ticket form on the Customer Portal. This also acts as the signup form.

Login and gain control
Users may subsequently login and check their tickets, or create new ones.

Tickets view
Automatic updates of customers on receiving a ticket. Learn More

Customer Profile
Allow your customers to change their personal settings here.