Help Desk Software

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Feature List

Easy Installation

Multilingual support

Email management

Customer portal

Ticket management

Activity Tracking

Similar Tickets

Online staff members

Account & Settings

Plugin architecture

Statistics and reports

RSS

Statistic & Reports

Indepth Analysis on activity, highly extensible

You can view statistics & reports based on the activities across the system. Helpdesk Pilot offers you in-depth statistics on activity, participation, time-spent and various other parameters. Most of the reports allow you drill down to tickets numbered in the report.

Extensible Report Architecture

Helpdesk Pilot like no other help desk software offers you deploy any kind of new report with great ease. Our team will code any report that you need and make it available for you to add it on to your helpdesk pilot installation. Since every organization has different needs, this extensible model is extremely useful.

Plugin Architecture

Easy Installation