A special advanced search is available to search specific custom fields that you have created. This helps you mark tickets with specific data and then fetch them with least efforts. For instance, having a custom field called Company Name would help you easily list tickets that belong to the specific company.
Helpdesk Pilot offers some useful search options keeping the user interface clean and clutter free. For instance, to list all tickets assigned to a particular staff member just search for Staff: staff-name and that would list out all the tickets assigned to a particular staff member. To list all tickets that currently remain un-assigned simply search for Staff: none.
