There are numerous filters and search options available to let you
find tickets across the help desk system. Searches can be performed
based on customer info like Name, Company name or any word within
ticket and replies. Filters like Status, Department and Date Range can
be added to it. Search is universally available across the application
and is quick.
Custom Field Search
A special advanced search is available to search specific custom
fields that you have created. This helps you mark tickets with
specific data and then fetch them with least efforts. For instance,
having a custom field called Company Name would help you easily list
tickets that belong to the specific company.
Special Search
Helpdesk Pilot offers some useful search options keeping the user
interface clean and clutter free. For instance, to list all tickets
assigned to a particular staff member just search for Staff:
staff-name and that would list out all the tickets assigned to a
particular staff member. To list all tickets that currently remain
un-assigned simply search for Staff: none.
Staff Online