Helpdesk Pilot is build on a rock solid administration platform allowing you to set various parameters of the applications with at most ease. Add departments, Staff Members, Customize your mail templates, Add plugins, Define Spam Filters, Manage Customers, Add canned replies and Custom fields. There is so much you can do to make this help desk solution exactly what your business requires.

Staff Permissions

You can add staff members with specific permissions to ensure that they have control in the system only to the extent they are eligible. You can define the access you want to offer them for departments, tickets, knowledge base and other customizable settings pages.

Essential Notifications

Helpdesk Pilot provides instant notifications on certain critical actions performed in the system. For instance, every time staff member closes a ticket the admin or adminstrator would be informed about the action. Also, there are various other notification options to track other activities in the help desk system.

Customer Portal

Ticket Management