Manage the email notifications that are sent out to customers and staff members, using the Mail Templates feature. Customize the content of the mail templates to your specific requirements; modify the auto-responders that are sent out to customers whenever they submit a new ticket, or the notifications that are sent out to support staff members whenever a new ticket arrives into the system.
Customize it the way you want to
You can also include dynamic content in the mail templates by making use of tags; have the ticket ID detailed in a customer notification or include the actual ticket message in a staff notification. Choose from a variety of tags per mail template to set it up to your specific business requirements.
Starts as Low as $399.95.Includes Support
