The customer service portal is an essential module of Helpdesk Pilot. Ideal for growing companies that want to reduce customer support costs, by providing customers various sources to find answers and raise queries that they can easily track. Knowledge base plugin added to the customer portal can reduce support costs drastically.

Customer Service Software

By providing a dedicated customer service software it not only highlights that you have professional solution in place but also lets customers track their issues better and be well-informed on the status of their issues. You can also allow customers to search old issues and trouble tickets.

Knowledge base plugin

When you purchase and add-on the knowledge base plugin, it integrates tightly with the customer service software and makes it intuitive for customers to search knowledge base before they raise an issue to support team. The knowledge base will also highlight the top asked questions on the customer service home page.

Email management

Powerful Admin