Web Based Help Desk Software

Feels you have read almost everything on the site and still have pricking questions? You have come to the right place to get them sorted out, the FAQ page. We strongly suggest you read our faq.

General Questions

What is the difference between free version and commercial version?
Free version has a limit of 1 deparment and 1 staff. If you need more staff members to use helpdesk pilot and add more departments to it you must consider a commercial license.

Does switching from FREE to the licensed version require a total new install?
No, you don't have to go about installing your scripts again. Just replace a few files and you'll be done. You don't loose any data or settings either.

What languages do you support currently?
We currently support English, German, Dutch and Russian. We are working towards adding support for more languages. If you don't find one, just ask.

Installing Helpdesk Pilot

How do I get help with the installation?
We suggest you refer to the online Online Knowledge Base for Helpdesk Pilot at http://kb.helpdeskpilot.com. If you are not sure how to go about the installation or need more help simply write to us. We can even handle the installation for you. The installation service is free.

Will helpdesk pilot run on my server?
Yes! Helpdesk Pilot is based on open source technologies that are truly cross platform. So no matter whether you are on Windows, Linux, FreeBSD, Unix or any other OS that runs a webserver you can have Helpdesk Pilot running for you. If you need more exact specifications, here is what is ideally required:

• PHP 4+
• Mysql 3.x and above
• IMAP extension enabled for PHP

If you cannot get it working or don't think your webhost supports it, just write to us and we'll get it running for you!

Still have a question? Contact Us.
Ready to setup Helpdesk Pilot? Choose a license and starting using helpdesk pilot today.