Web Based Help Desk Software

PHP, MySQL based. Supports SQL Server database.

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Help desk Software

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Customer Testimonials

Helpdesk Pilot is available in 10 international languages and sold in over 20 countries.

"The helpdesk system has already proven it's worth, saving us many hours of administration work and improving efficiency and customer satisfaction across our organisation. Their support is fast and thorough and always accurate."
Andy Orton, Director
DotPerformance, Uk

"We have been using Help Desk Pilot since version 1.0 and have been impressed with the simplicity of installation. The product has been improved consistently and features were added. We never had a fall-out and the support reponse has always been excellent. We highly recommend the product."
Dick Schiferli, CEO
Pamela Systems, USA

"Help Desk has become an invaluable part of our day to day operations. It has really streamlined the customer support process with our clients. We find that we are able to provide better customer service and turn requests around quicker just with the time saved by tracking requests more efficiently. The software has more than paid for itself." John Tegen, President
Onsite Connex, USA

First off, let me say that HelpdeskPilot is a great product. And it's easy to setup as well. I had it up and running within 5 minutes or so. I am really impressed with all the features, and yet its still easy to use. Really love it. Kaspar van Dalfsen
Van Dalfsen Media, Netherlands

After trying several different help desk solutions to manage hosting support requests, we tried the free version of Help Desk Pilot. As soon as we used this product we realized that it has all of the powerful features to help us automate, track, and manage our customer's requests. Help Desk Pilot was very fast in responding to our setup questions. Our hosting department liked it so much that we now use it for sales, and maintenance requests too. Great product!
Frank DePalma, Totera Web Systems

"With the implementation of the help desk software we have streamlined our Technical Support Process; allowing the entire team to remain on the same page in solving our customers issues. Our customers have benefited greatly from the efficiencies we have gained, with cases being handled within minutes and the entire team having all the information necessary to solve or escalate their issues. The Knowledge Base feature will provide additional benefits to both our customers and staff.

My technicians are extremely pleased with how easy the product is to use, and how the features included allow them to perform at their best."
Chris Sinibaldi
Director, Quality Assurance/Research and Development
Depot America, Inc., USA

"We have just purchased and launched your online support ticketing system. I think it is a brilliant helpdesk software second to none, even after having tried pretty much all the available ticketing systems out there."
Haree Patel, M.D.,
Ice Media (London) Ltd.

"Incredibly clean interface. Compared with most other helpdesk interfaces, it's by far the easiest to understand and the message preview feature is neat."
Henry Weber,
PracticeSpot Pty. Ltd.

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