Powerful (and hidden) Search Filter
Filed in: Tips & Tricks Add comments
Wanted to filter tickets based on the staff member it is assigned to? Wanted to know the tickets that have not yet been assigned to anyone? We have a solution.
Helpdesk Pilot 2.2.0 (and above) offers a staff based ticket filtering and you don’t have to look around to find how you can apply this filter. Just use the search box. Search for staff: john to list all tickets assigned to john. And to list all tickets that remain unassigned search for staff: none. It’s simple, quick and can be used in conjunction with other status filters available.
Click here to see examples and screenshots of this useful feature.