Helpdesk Pilot 2.2.0 (and above) offers a staff based ticket filtering and you don’t have to look around to find how you can apply this filter. Just use the search box. Search for staff: john to list all tickets assigned to john. And to list all tickets that remain unassigned search for staff: none. It’s simple, quick and can be used in conjunction with other status filters available.

Click here to see examples and screenshots of this useful feature.

A typical life-cycle of a new ticket at Helpdesk Pilot begins with Pre-Sales moves to Sales , occasionally then passed on to the Installation Department and finally lands up with the Support team. By now the ticket is already over 20 responses long and the original message of the customer is irrelevant and out-dated.

This is where Split Tickets introduced in 2.5.0 comes very handy. Click here to see how split tickets feature works.

So, next time you want to pass a ticket to another department consider using Split Tickets option.

We would be releasing Helpdesk Pilot 2.5.0 this thursday (26-April-2007). We are excited. Helpdesk Pilot 2.5.0 is one of the most aggressively developed versions with lots of new features added in a short span of time.

Click here to read Helpdesk Pilot change log.

Over the week - we would be showcasing few of the new features with detailed description and usage - so be sure to subscribe to the rss feed or subscribe for updates via email.

Thanks to you - our 6,000+ users and ever growing customer base. We are glad to announce our new official development blog that will keep you updated about Help Desk Pilot development, Tips & Tricks, User Contests, Beta releases and some insight about the team behind Help desk pilot.

Stay tuned for all the excitement. Be sure to subscribe to our RSS feed to be updated whenever we have a new blog entry.