Comments for Helpdesk Pilot Blog http://www.helpdeskpilot.com/blog Web based Helpdesk Software / Developers Log Wed, 19 Nov 2008 09:27:34 -0600 http://wordpress.org/?v=2.8.6 hourly 1 Comment on Don’t upgrade to PHP 5.2.4 or above by admin http://www.helpdeskpilot.com/blog/dont-upgrade-to-php-524-or-above/comment-page-1/#comment-1268 admin Wed, 19 Nov 2008 09:27:34 +0000 http://www.helpdeskpilot.com/blog/dont-upgrade-to-php-524-or-above/#comment-1268 Helpdesk Pilot 4.0.0 is now COMPATIBLE with 5.2.5 or above builds of PHP. While the bug in PHP is fixed in 5.2.4 for new installations we would recommend using 5.2.6 instead. Helpdesk Pilot 4.0.0 is now COMPATIBLE with 5.2.5 or above builds of PHP. While the bug in PHP is fixed in 5.2.4 for new installations we would recommend using 5.2.6 instead.

]]> Comment on Don’t upgrade to PHP 5.2.4 or above by David Schiller http://www.helpdeskpilot.com/blog/dont-upgrade-to-php-524-or-above/comment-page-1/#comment-63 David Schiller Mon, 03 Dec 2007 23:49:27 +0000 http://www.helpdeskpilot.com/blog/dont-upgrade-to-php-524-or-above/#comment-63 There is an exploit that was fixed in 5.2.4. Is there an update on a new build compatible with 5.2.4 yet? There is an exploit that was fixed in 5.2.4. Is there an update on a new build compatible with 5.2.4 yet?

]]> Comment on Helpdesk Pilot 2.5.0 ready for release by Matt Locke http://www.helpdeskpilot.com/blog/helpdesk-pilot-250-ready-for-release/comment-page-1/#comment-20 Matt Locke Fri, 15 Jun 2007 04:40:02 +0000 http://www.helpdeskpilot.com/blog/helpdesk-pilot-250-ready-for-release/#comment-20 A RSS feed to the ticket system would be helpful. -MaTT A RSS feed to the ticket system would be helpful.

-MaTT

]]> Comment on Helpdesk Pilot 2.5.0 ready for release by Matt Locke http://www.helpdeskpilot.com/blog/helpdesk-pilot-250-ready-for-release/comment-page-1/#comment-19 Matt Locke Fri, 15 Jun 2007 04:38:02 +0000 http://www.helpdeskpilot.com/blog/helpdesk-pilot-250-ready-for-release/#comment-19 A feature that would have a field to list people who need to be notified when a ticket is assigned would be helpful. -MaTT A feature that would have a field to list people who need to be notified when a ticket is assigned would be helpful.

-MaTT

]]> Comment on Helpdesk Pilot 2.5.0 ready for release by Matt Locke http://www.helpdeskpilot.com/blog/helpdesk-pilot-250-ready-for-release/comment-page-1/#comment-18 Matt Locke Fri, 15 Jun 2007 04:37:43 +0000 http://www.helpdeskpilot.com/blog/helpdesk-pilot-250-ready-for-release/#comment-18 A feature that would have a field to list people who need to be notified when a ticket is assigned would be helpful. A feature that would have a field to list people who need to be notified when a ticket is assigned would be helpful.

]]> Comment on Don't move, Split it! by rethas http://www.helpdeskpilot.com/blog/dont-move-split-it/comment-page-1/#comment-14 rethas Sat, 09 Jun 2007 05:29:27 +0000 http://www.helpdeskpilot.com/blog/dont-move-split-it/#comment-14 One can split a customer response and make it into a new ticket. There are no other conditions. We are also working on a feature in which one might be able to clone a ticket. This can be expected in one of our future versions :) (As mentioned by my colleague!) One can split a customer response and make it into a new ticket. There are no other conditions. We are also working on a feature in which one might be able to clone a ticket. This can be expected in one of our future versions :)

(As mentioned by my colleague!)

]]> Comment on Don't move, Split it! by Matt Locke http://www.helpdeskpilot.com/blog/dont-move-split-it/comment-page-1/#comment-13 Matt Locke Sat, 09 Jun 2007 00:43:06 +0000 http://www.helpdeskpilot.com/blog/dont-move-split-it/#comment-13 The split ticket option doesn't always show up as a choice. What conditions are required for this to be an option on a ticket? The split ticket option doesn’t always show up as a choice. What conditions are required for this to be an option on a ticket?

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