Comments for Helpdesk Pilot Blog http://www.helpdeskpilot.com/blog Web based Helpdesk Software powered by PHP & MySQL Tue, 13 May 2008 13:11:07 +0000 http://wordpress.org/?v=2.1 Comment on Helpdesk Pilot 2.5.0 ready for release by Matt Locke http://www.helpdeskpilot.com/blog/helpdesk-pilot-250-ready-for-release/#comment-20 Matt Locke Fri, 15 Jun 2007 04:40:02 +0000 http://www.helpdeskpilot.com/blog/helpdesk-pilot-250-ready-for-release/#comment-20 A RSS feed to the ticket system would be helpful. -MaTT A RSS feed to the ticket system would be helpful.

-MaTT

]]> Comment on Helpdesk Pilot 2.5.0 ready for release by Matt Locke http://www.helpdeskpilot.com/blog/helpdesk-pilot-250-ready-for-release/#comment-19 Matt Locke Fri, 15 Jun 2007 04:38:02 +0000 http://www.helpdeskpilot.com/blog/helpdesk-pilot-250-ready-for-release/#comment-19 A feature that would have a field to list people who need to be notified when a ticket is assigned would be helpful. -MaTT A feature that would have a field to list people who need to be notified when a ticket is assigned would be helpful.

-MaTT

]]> Comment on Helpdesk Pilot 2.5.0 ready for release by Matt Locke http://www.helpdeskpilot.com/blog/helpdesk-pilot-250-ready-for-release/#comment-18 Matt Locke Fri, 15 Jun 2007 04:37:43 +0000 http://www.helpdeskpilot.com/blog/helpdesk-pilot-250-ready-for-release/#comment-18 A feature that would have a field to list people who need to be notified when a ticket is assigned would be helpful. A feature that would have a field to list people who need to be notified when a ticket is assigned would be helpful.

]]> Comment on Don’t move, Split it! by rethas http://www.helpdeskpilot.com/blog/dont-move-split-it/#comment-14 rethas Sat, 09 Jun 2007 05:29:27 +0000 http://www.helpdeskpilot.com/blog/dont-move-split-it/#comment-14 One can split a customer response and make it into a new ticket. There are no other conditions. We are also working on a feature in which one might be able to clone a ticket. This can be expected in one of our future versions :) (As mentioned by my colleague!) One can split a customer response and make it into a new ticket. There are no other conditions. We are also working on a feature in which one might be able to clone a ticket. This can be expected in one of our future versions :)

(As mentioned by my colleague!)

]]> Comment on Don’t move, Split it! by Matt Locke http://www.helpdeskpilot.com/blog/dont-move-split-it/#comment-13 Matt Locke Sat, 09 Jun 2007 00:43:06 +0000 http://www.helpdeskpilot.com/blog/dont-move-split-it/#comment-13 The split ticket option doesn't always show up as a choice. What conditions are required for this to be an option on a ticket? The split ticket option doesn’t always show up as a choice. What conditions are required for this to be an option on a ticket?

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