Aside from infusing a cool and aesthetic feeling to the website’s theme, one of our main objectives was to highlight the importance of Customer Support/Help desk Management software and so portray how Helpdesk Pilot can effectively meet your organization’s needs.

We trust that we’ve made it easier and more informative for you to browse through our website. Remember that the best way to get a feel of Helpdesk Pilot is to sign up for the full featured, hosted Trial, which allows you to make use of Helpdesk Pilot for a period of 15 days, absolutely free. A great way to setup your support environment and evaluate its efficiency prior to making a decision to purchase Helpdesk Pilot!

Sign up for your trial right here.

We’d love to hear your thoughts on the new website as well as any other feedback you may have. Leave us a note here or reach us at sales@helpdeskpilot.com

In a nutshell, your help desk is your means of ensuring that every incoming request is efficiently managed and responded to; be it IT related issues from your internal employees, sales enquiries from prospective customers or product/service support queries from existing clients.

Everyone has something to say, but how do you ensure that every voice is heard? Communicating these requests has progressively advanced in line with available technology; from making actual visits in person to contacting a call centre to harnessing the power of the Internet and relying on email & the Web. That just widens the playing field for the amount of incoming communication that you’re probably going to receive.

Whilst mail handling software provide you with the ability to perform certain management tasks, such as setting up rules to organize incoming mails automatically according to subject type, etc, they just aren’t cut out for core help desk management requirements, which typically include:

• Assigning incoming requests to specific staff members
• Auditing a request right from the time of its creation to the point of resolution; being able to track the manner in which a request was handled
• Treating each request as a uniquely identifiable record, commonly referred to as a ticket
• Notifying multiple staff members on a single request in a method more efficient than CC’ing everyone in on an email

These are just a few of the many critical requirements that reinforce the ever-so-important need to have in place a comprehensive help desk management software solution.

A dedicated help desk management solution provides you with a host of integral tools that allow you to do much more than just efficiently act upon incoming requests. Requirements in terms of how requests are handled differ from business to business, so it is important to first understand how you wish to manage your help desk before opting to deploy a solution merely because it claims to address all help desk requirements.

How strong is your help desk management capability?

We’d be happy to discuss your requirements and recommend how best you could implement an efficient help desk solution within your business. Feel free to contact us at sales@helpdeskpilot.com

Bookmark this page and follow us on Twitter to keep yourself informed of:

• Latest Development News
• Minor/Major Product Upgrades
• Key features explained in more detail
• Tips to increase efficiency when using Helpdesk Pilot
• Client Testimonials on how Helpdesk Pilot has benefited them
• All the latest in the world of Customer Support & Help desk Management
• and more…

There’s a lot of activity within the Helpdesk Pilot Team and we feel its only right that you’re able to share in on the action. So be sure to keep the Helpdesk Pilot Blog as regular weekly reading material!

We would like to thank all our customers, critics, competitors (oh yes!) for having helped us churn Helpdesk Pilot into a really mature, robust help desk application, issue tracking, trouble ticketing and customer support software.

It’s time for some quick surveys, contests and sneak peek download What We Do Is Secret The Book of Eli hd into the next version of Helpdesk Pilot. Stay tuned. Follow Helpdesk Pilot

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Many of our customers want to know if Helpdesk Pilot application code is Encrypted. The answer is NO. The php source code is open but not licensed under the open source license. While you are free to modify the look & feel of the application you are not permitted to modify PHP source.

PHP Source code modification is not advisable for two main reasons:

• With every upgrade you are most likely to loose your changes
• More importantly, we cannot support daybreakers download modified source code

Helpdesk Pilot is largely deployable as the source code is not encrypted and works with most of the shared hosting providers. Make sure you stay upgraded to the latest version.

Do email us your feedback!

Thanks to you – our 6,000+ users and ever growing customer base. We are glad to announce our new official development blog that will keep you updated about Help Desk Pilot development, Tips & Tricks, User Contests, Beta releases and some insight about the team behind Help desk pilot.

Stay tuned for all the excitement. Be sure to subscribe to our RSS feed to be updated whenever we have a new blog entry.