We’ve just rolled out the latest update to Helpdesk Pilot, Version 4.4.5.

Aside from overall enhancements and better workflows, V 4.4.5 incorporates a number of new features, that are bound to add even more efficiency to your help desk operations, such as:

2 way email parsing
Till recently, help desk staff would need to access their relevant Admin/Staff Panels to view and respond to tickets.

With the latest release, your help desk staff can now respond to tickets directly by replying to the staff notifications they receive. Considering the increasing popularity of having emails pushed to a mobile device, such as Blackberry or iPhone, your help desk staff will now be able to reply to tickets while on the move.

You have to admit, that’s a pretty cool feature to have, right?

Multiple member participation
Often, a customer may CC multiple recipients in an email that he/she sends in to your help desk. A ticket would be created, identifying the Mail Sender as the Customer and all communication between your help desk and that particular customer would be appended to the ticket in Helpdesk Pilot.

However, responses sent in from any of the CC’d recipients would create new tickets.

Version 4.4.5 takes care of that by allowing multiple participants on a single ticket. As long as the ticket ID is present in the email’s subject field, Helpdesk Pilot will append responses from any of the recipients (in the CC/To field of the customer’s initial email) to the ticket.

If you’re making a purchase now, you’ll be shipped the latest release.

Existing customers can download the upgrade by accessing their accounts on the Priority Support Portal. (Please check your inbox for an email from The Helpdesk Pilot Team with details on how to upgrade your current installation)

In terms of improvements over the existing Version 4.4.0, we’re introducing a number of core help desk features and overall enhancements that we’re sure you’re going to love and appreciate.

If you’re planning on making a purchase now, rest assured that with your free 6 month Priority Support & Upgrades contract (available with every purchase of a Helpdesk Pilot license), you are eligible for a free upgrade to Version 4.4.5 as soon as it’s released.

To all our current and valued Helpdesk Pilot users, please ensure that your Priority Support & Upgrades contract is valid. You can check the validity by accessing the Priority Support portal and viewing your contract details under the “My Account” tab. If you’re not sure of your login details or have any queries, please feel free to contact us.

A lot of late nights and weekends at work have gone into ensuring that Helpdesk Pilot remains a simple, intuitive yet feature rich help desk solution. Version 4.4.5 delivers just that and we look forward to unveiling it to you.

With this recent addition, the multi-lingual Helpdesk Pilot is now available in a total of 15 languages:

1. English
2. German
3. Spanish
4. French
5. Dutch
6. Russian
7. Danish
8. Arabic
9. Brazilian Portugese
10. Portugese
11. Polish
12. Norwegian
13. Swedish
14. Italian
15. Finnish

If you’re interested in Helpdesk Pilot, but your native language is not yet supported, please get in touch with us at support@helpdeskpilot.com.

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provides more intelligent automatic processing of tickets. While customer groups makes it possible for a group of customer share their tickets. Ideal for corporate clients where support requests from multiple people from the same company.

We would update these plugins based on more feedback we receive from you. We hope you find the plugins extremely useful.

This release contains few new features, several minor bug fixes and improved support for new plugins.

Upgrade is FREE for all customer with valid support & upgrades contract.

Click here to view change log and to upgrade Click here to get 4.2.0.

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We roll-out Hepdesk Pilot 4.0.0 today! It is a much awaited release with lots of new features and bug fixes.

Quick Highlight

More Info: Complete Feature List, Bug Fixes and Change Log:

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We would be releasing Helpdesk Pilot 2.5.0 this thursday (26-April-2007). We are excited. Helpdesk Pilot 2.5.0 is one of the most aggressively developed versions with lots of new features added in a short span of time.

Click here to read Helpdesk Pilot change log.

Over the week – we would be showcasing few of the new features with detailed description and usage – so be sure to subscribe to the rss feed or subscribe for updates via email.