Helpdesk Pilot Blog

We’re pleased to announce that Finnish language support has just been added to Helpdesk Pilot.

With this recent addition, the multi-lingual Helpdesk Pilot is now available in a total of 15 languages:

1. English
2. German
3. Spanish
4. French
5. Dutch
6. Russian
7. Danish
8. Arabic
9. Brazilian Portugese
10. Portugese
11. Polish
12. Norwegian
13. Swedish
14. Italian
15. Finnish

If you’re interested in Helpdesk Pilot, but your native language is not yet supported, please get in touch with us at support@helpdeskpilot.com.

Helpdesk Pilot gets 2 new plugins. Smart Rules & Customer Groups

The Book of Eli full movie . Both these plugins where based on needs of some companies.

Smart Rules downey holmes

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provides more intelligent automatic processing of tickets. While customer groups makes it possible for a group of customer share their tickets. Ideal for corporate clients where support requests from multiple people from the same company.

We would update these plugins based on more feedback we receive from you. We hope you find the plugins extremely useful.

We are glad to announce the release of Helpdesk Pilot 4.2.0 download daybreakers and invite you to upgrade your helpdesk installation.

This release contains few new features, several minor bug fixes and improved support for new plugins.

Upgrade is FREE for all customer with valid support & upgrades contract.

Click here to view change log and to upgrade Click here to get 4.2.0.

We had been distributing the 4.1.0 version of Helpdesk Pilot to few our customers in last few days. It is now available to everyone. To get the latest version please raise a request from the priority support portal

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It’s been 3 months since we released Helpdesk Pilot 4.0.0. We have released a few builds during this period with minor fixes and enhancements. Helpdesk Pilot 4.1.0 is finally taking shape. This new version has very important security fixes and supports two new plugins. Smart Rules & Customer Groups. Few more rounds of testing before roll out the new version. Stay tuned.

Thanks to all our customers, beta testers and well wishers.

We roll-out Hepdesk Pilot 4.0.0 today! It is a much awaited release with lots of new features and bug fixes.

Quick Highlight

More Info: Complete Feature List, Bug Fixes and Change Log:

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Helpdesk Pilot 2.5.0 is ready for prime time.

We would be releasing Helpdesk Pilot 2.5.0 this thursday (26-April-2007). We are excited. Helpdesk Pilot 2.5.0 is one of the most aggressively developed versions with lots of new features added in a short span of time.

Click here to read Helpdesk Pilot change log.

Over the week – we would be showcasing few of the new features with detailed description and usage – so be sure to subscribe to the rss feed or subscribe for updates via email.